Shipping & Returns

Delivery within Australia

Orders are generally dispatched within two days of being receive and confirmation of payment.

We use Australia Post or Fastway Couriers for delivery of our parcels.
If you are not at the delivery address at the time of delivery Australia Post/Fastway Couriers will leave you a card notifying you of there attempt and you will then be required to take the necessary steps with them to arrange receipt of your goods. It is recommended that you provide a work address for delivery if no one is home during business hours.

We will send your parcel in the most appropriate manner available. As paddles exceed Australia Post's maximum length they can not be sent through them and will be sent via Courier. 

Exchange & Warranty

Exchange of goods
We exchange goods but do not refund.
The only reason we will exchange goods is for a warranty claim.
We do not exchange for incorrect choice. Please choose carefully before purchasing.

Warranty
Goods are warranted against defects of materials or workmanship for a period of 1 month from the date of purchase (except longer terms where otherwise stated), provided the item does not show evidence of impact, water/fluid damage, mishandling, tampering, modification or indications of the lack of full and correct maintenance.
Goods for a warranty claim are to be returned at the customer’s expense by insured registered mail or courier where applicable for inspection, all accessories and bonuses are to be included.
Returns for a warranty claim must be authorized in advance by us.
Our acceptance of the returned goods does not constitute our acceptance of liability for repair or replacement of damaged goods.
If upon inspection of the item we deem the damage to be from the above mentioned "evidence of impact, water/fluid damage, mishandling, tampering, modification" or from "lack of full and correct maintenance" the warranty will be considered void and the customer will be liable for any charges (postal/courier) for the items return to them.

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